Refund & Cancellation policy

Refund and Cancellation Policy

Introduction to Refund & Cancellation Policy

At TRAVELSIDDHI – Car Rental Service Provider in Mumbai, we understand that travel plans can change unexpectedly due to personal, professional, or external reasons. Whether you are booking a car for a family trip, business meeting, airport transfer, or outstation travel, flexibility and transparency are important.

This Refund and Cancellation Policy ensures that our customers enjoy peace of mind while booking car rental services with us. The policy is designed to be fair, easy to understand, and customer-friendly.

Our goal is to provide you with clarity about booking cancellations, refund eligibility, timelines, and applicable charges.

Why Refund and Cancellation Policy is Important for Car Rentals

Transparency – Customers know exactly what happens when a booking is cancelled.
Fairness – Both the company and customer are protected with clear guidelines.
Trust Building – Enhances customer confidence in choosing TRAVELSIDDHI.
Convenience – Hassle-free process for refunds and cancellations.
Customer Satisfaction – Builds long-term relationships with satisfied clients.

TRAVELSIDDHI Refund and Cancellation Terms

Below are the detailed terms and conditions for cancellations and refunds for car rental services booked with TRAVELSIDDHI:

1. Cancellation by Customer

• Local Trips (within Mumbai):

  • Cancellation made 24 hours before pickup → 100% refund.

  • Cancellation made 12-24 hours before pickup → 50% refund.

  • Cancellation made less than 12 hours before pickup → No refund.

• Outstation Trips (outside Mumbai):

  • Cancellation made 48 hours before pickup → 100% refund.

  • Cancellation made 24-48 hours before pickup → 50% refund.

  • Cancellation made less than 24 hours before pickup → No refund.

2. Cancellation by TRAVELSIDDHI

In rare cases, if TRAVELSIDDHI cancels your booking due to vehicle unavailability, driver emergency, or unavoidable reasons:

• You will receive a 100% refund of the booking amount.

• Alternatively, we will provide you with a similar car upgrade at no extra cost.

3. No Show Policy

If the customer fails to show up at the scheduled pickup location without prior cancellation:

• The booking will be treated as a No Show.

• No refund will be provided.

4. Modification of Bookings

• Customers can modify booking details (time, date, car type) by contacting us at 9167693938 or travelsiddhi.holidays@gmail.com.

• If the modification is made within the cancellation window, charges may apply.

5. Refund Process & Timelines

• Refunds are processed via the original payment method (UPI, Bank Transfer, Credit/Debit Card).

• Processing time: 5-7 business days.

• Customers will be notified by email once the refund is initiated.

6. Peak Season and Special Bookings

• During festivals, weddings, or peak travel dates, stricter cancellation rules may apply.

• Customers will be informed of these terms at the time of booking.

Refund Policy Examples

If you booked a cab for Mumbai Airport pickup at 8 AM and cancelled by 7 AM → No refund.
If you booked a car for Goa trip and cancelled 3 days before → Full refund.
If you cancelled a local Mumbai trip 18 hours before pickup → 50% refund.

Customer-Friendly Practices at TRAVELSIDDHI

• Simple Process: Cancel via call/email/online.

• Transparent Charges: No hidden fees.

• Quick Refunds: Processed within a week.

• Flexible Options: Modify instead of cancelling.

• Dedicated Support: Our team guides you through the process.